Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for Los Angeles County

These are the results for consumer specific consumer resources for Los Angeles County. The listing is grouped by primary service category, then sorted alphabetically.

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Housing

• Pasadena Dist. Office of the LA County Dept. of Public Social Services
  Assists residents of Pasadena and Alta Dena with a variety of consumer problems. Handles landlord/tenant disputes including assistance in filling out questions for unlawful detainer civil cases ($10 fee), domestic violence restraining orders (free to local residents, $10 fee to others), income tax forms and civil harassment suits. (Pasadena, CA)
  
• Pasadena Human Relations Commission
  The mission of the Pasadena Human Relations Commission is to engage in activities designed to aid in elimination of prejudice, intolerance and discrimination against individuals or groups because of race, religion, national origin, sex or cultural background. It also assists the City in achieving better inter-group understanding among residents and provides assistance to local private persons and groups seeking to promote good will and better… (Pasadena, CA)
  

Immigration

• Asian Americans Advancing Justice - Los Angeles
  Asian Americans Advancing Justice - Los Angeles (Advancing Justice - LA) is the nation’s largest legal and civil rights organization for Asian Americans, Native Hawaiians, and Pacific Islanders (NHPI). Founded in 1983 as the Asian Pacific American Legal Center, Advancing Justice - LA serves more than 15,000 individuals and organizations every year. Through direct services, impact litigation, policy advocacy, leadership development, and capacity building, Advancing… (Los Angeles, CA)
  
• Coalition for Humane Immigrant Rights of Los Angeles (CHIRLA)
  Information and referral for immigrant rights and services. Runs several projects relating to workers’ rights, legal services, citizenship, community and human relations. Also operates empowerment training programs for domestic workers and day laborers. (Los Angeles, CA)
  
• El Rescate
  Provides multiple services, including legal counseling and representation, social services, education and economic development. Serves the Central American community with immigration issues and orientation. Also offers ESL and Spanish classes and emergency assistance for newly arrived refugees and others in crisis. (Los Angeles, CA)
  

Insurance

• California - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Los Angeles, CA)
  

Insurance Regulators

• California - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (Los Angeles, CA)
  
• California- Insurance Regulator
  Contact about complaints or questions concerning the insurance industry, including brokers and agents. Free rate surveys available to the public. (Also send copies of written complaints about insurance rates to the Attorney General’s office; it is a Proposition 103 watchdog agency. Complaints against HMOs not licensed as insurance companies go to the Department of Corporations.) (Los Angeles, CA)
  

Legal Assistance

• Asian Americans Advancing Justice - Los Angeles
  Asian Americans Advancing Justice - Los Angeles (Advancing Justice - LA) is the nation’s largest legal and civil rights organization for Asian Americans, Native Hawaiians, and Pacific Islanders (NHPI). Founded in 1983 as the Asian Pacific American Legal Center, Advancing Justice - LA serves more than 15,000 individuals and organizations every year. Through direct services, impact litigation, policy advocacy, leadership development, and capacity building, Advancing… (Los Angeles, CA)
  
• Gay and Lesbian Community Services Center
  The Gay & Lesbian Center is home to a comprehensive array of services, which include youth programs and housing; legal aid and legal assistance programs; education and enrichment courses; primary and specialty medical care; employment training and placement services; programs for seniors; theater and cultural arts programming; computer training skills; Internet access in a state-of-the-art CyberCenter; civil rights and health policy advocacy programs; HIV prevention… (Los Angeles, CA)
  
• L.A. Center for Law and Justice
  Since 1973, the Los Angeles Center for Law and Justice (“LACLJ”) has provided high quality free legal representation, education, and advocacy to low-income residents and communities of East, Northeast and Southeast Los Angeles. They specialize in family, housing, and government benefits law. They perform these services for our clients to improve their fundamental living conditions and to empower them to achieve self-sufficiency. (Los Angeles, CA)
  
• Legal Aid Foundation of Los Angeles (LAFLA)
  As LA's frontline law firm for low-income people, LAFLA promotes access to justice, strengthens communities, combats discrimination, and effects systemic change through representation, advocacy, and community education. The Inner City Law Office consists of the Bill Smith Homeless Veterans Project. The Housing/ Eviction Defense unit advocates for the creation and preservation of safe and affordable housing. We help low-income tenants stay in their homes when… (Los Angeles, CA)
  
• Los Angeles City Attorney
  Responsible for the civil and criminal enforcement of state consumer protection laws violated in the City of Los Angeles. Refers victims to appropriate investigative agencies. Also operates a dispute resolution program to assist individuals in resolving disputes. (Los Angeles, CA)
  
• Los Angeles County Bar Association
  The Los Angeles County Bar Association offers referrals to private attorneys for all areas of law. A Service representative can arrange a free 30 minute consultation with a qualified pre-screened attorney for members of the public. The phone number to call is (213) 243-1525. You can also visit http://www.smartlaw.org. (Los Angeles, CA)
  
• Pasadena Dist. Office of the LA County Dept. of Public Social Services
  Assists residents of Pasadena and Alta Dena with a variety of consumer problems. Handles landlord/tenant disputes including assistance in filling out questions for unlawful detainer civil cases ($10 fee), domestic violence restraining orders (free to local residents, $10 fee to others), income tax forms and civil harassment suits. (Pasadena, CA)
  

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